faq
Products
What is Carrot & Stick all about?
Carrot & Stick creates high quality, plant-powered products that support the well-being of people and the planet. Our innovative approach to skincare is based on nurturing formulas that deliver extraordinary results.
Where are Carrot & Stick products manufactured?
In the USA.
Do your products have expiration dates?
Yes, you will find them listed on each bottle.
Do you test your products on animals?
Carrot & Stick is cruelty-free and vegan-friendly. We never test on animals, nor do we sell our products in countries that requires such testing.
Do your products contain phthalates or parabens?
We have compiled a Nix List of ingredients you will never find in our skincare: sulfates, parabens, formaldehydes, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, triclocarban, synthetic fragrances or animal-based ingredients.
Is it safe to use Carrot & Stick products when pregnant or nursing?
Yes, but we recommend you confirm with your physician.
If I am not satisfied with a product, may I return it?
If you are not satisfied for any reason, simply return your purchse for a full refund (less shipping) within 31 days of receipt. To initiate a return, please call (888) 258-9952.
Shipping
Where do you ship?
We ship to the United States, Canada and the United Kingdom. 
Do you ship to PO/APO/FPO addresses?
Yes.
How long will it take for my order to arrive?
In the United States and Canada, please allow several days for delivery.
In the UK, please allow additional time.
Online Shopping
What is your return policy?
If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping) within 31 days of receipt. To initiate a return, please call (888) 258-9952.
How do I start a return?
To initiate a return, please call (888) 258-9952.
Customize Your Own Bundle
To create your own regimen, select three items from the product pages. Bundles allow you to save on skincare—it’s just $79 for three products (save up to $240). Recurring subscription, monthly by default. Update your shipping frequency or cancel online at any time!