faq
Products
What is Carrot & Stick all about?
Carrot & Stick creates high quality, plant-powered products that support the well-being of people and the planet. Our innovative approach to skincare is based on nurturing formulas that deliver extraordinary results.
Where are Carrot & Stick products manufactured?
In the USA.
Do your products have expiration dates?
Yes, you will find them listed on each bottle.
Do you test your products on animals?
Carrot & Stick is cruelty-free. We never test on animals, nor do we sell our products in countries that requires such testing.
Do your products contain phthalates or parabens?
We have compiled a Nix List of ingredients you will never find in our skincare: sulfates, parabens, formaldehydes, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, triclocarban, synthetic fragrances or animal-based ingredients.
Is it safe to use Carrot & Stick products when pregnant or nursing?
Yes, but we recommend you confirm with your physician.
If I am not satisfied with a product, may I return it?
If you are not satisfied for any reason, simply return your purchase for a full refund within 31 days of receipt. To initiate a return, please call (888) 258-9952.
Shipping
Where do you ship?
We ship within the continental U.S., Alaska and Hawaii.
We also ship internationally to Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom and Vietnam.
Do you ship to PO/APO/FPO addresses?
Yes. APO and FPO are used for military and can be overseas.
How long will it take for my order to arrive?
In the United States and Canada, please allow several days for delivery.
Online Shopping
What is your return policy?
If you are not satisfied with your purchase for any reason, simply return it for a full refund within 31 days of receipt. To initiate a return, please call (888) 258-9952.
How do I start a return?
To initiate a return, please call (888) 258-9952.
Shop your bundle — 1 / 3
SAVE UP TO $152 WITH YOUR INTRO BUNDLE
Choose 3 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment. Each shipment will be charged to the payment method you provide, in two monthly payments of $88. Update your shipping frequency or cancel anytime online.
Choose 4 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment. Each shipment will be charged to the payment method you provide, in two monthly payments of $120. Update your shipping frequency or cancel anytime online.
Choose 5 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment. Each shipment will be charged to the payment method you provide, in two monthly payments of $160. Update your shipping frequency or cancel anytime online. Free gift worth $50.
Shop your bundle (1 / 3)
Choose 3 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment....
Choose 4 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment.
Your Bundle for now
Choose 3 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment. Each shipment will be charged to the payment method you provide, in two monthly payments of $88. Update your shipping frequency or cancel anytime online.
Choose 4 products and save up to $152. 31 day money back guarantee. Two months after your first order is shipped, and then every two months thereafter, you will be sent a new shipment. Each shipment will be charged to the payment method you provide, in two monthly payments of $120. Update your shipping frequency or cancel anytime online.